How do you detect a failure?

Failures are detected according to the type of monitor. For instance, for a web page monitor, you can either check to ensure that your web server is responding, or you can check for specific text which should be on the page. There are additional options for detecting failures.

What happens if a failure is detected?

Upon detection of a failure, we first verify the failure through a different monitoring node. As soon as the failure is confirmed, we will start sending our alerts according to your escalation profile.

What is the monitoring frequency?

This is the length of time between monitoring checks. You can set it between 1 and 60 minutes. Typically you will want to monitor web pages every minute, but for other monitors (such as email), you may only want to monitor every 15 minutes or half an hour. It's up to you.

What are your monitoring server IP addresses?

Seattle-1.binarycanary.com (174.36.164.10)
Washington-1.binarycanary.com (174.36.223.19)
London-1.binarycanary.com (83.170.102.137)
Kansas-1.binarycanary.com [backup monitoring node] (74.208.161.45)

What IP addresses are your alerts sent from?

174.143.63.139 and 174.143.63.140

How many IP or URL monitors can I set up?

You can set up as many monitors as you want within your plan size. See our pricing page for full details.

Can I have sub-accounts to separate my monitors by client?

Absolutely. This is particularly valuable for web design companies, where you can allow your client to view their uptime records, but not let them make changes. You can have as many sub-accounts as you want, and set up as many users for each sub account as required.

Can I group my site monitors by server?

Definitely. You can set up as many server groups as you want. Each server group can have an unlimited number of monitors.

Can I temporarily pause monitoring?

You can pause monitoring for a particular monitor, or for all monitors on a server. This is particularly valuable for performing server maintenance or rebooting.

Can I set up a maintenance schedule to automatically pause monitoring?

Yes. You can assign maintenance schedules for a group of monitors by server, and no alerts will be sent during these time periods. Once the maintenance period is over, your escalation profiles will resume processing. If the failure persists pasts the maintenance window, then alerts will be issued.

Where are your monitoring servers located?

We have several international monitoring nodes. See our network map for details.

How many servers will monitor my IP or URL?

It`s up to you. You can choose to be monitored from one location or several. Each monitoring location uses one monitor credit per month. See our pricing page for full details.